TSMO Workforce Development Plan

Transportation systems management and operations (TSMO) workforce development plan includes a series of strategies that align Human Resources with the implementation of the TSMO in the region.

Key characteristics





WSDOT regions

Strategy description

The popularity of TSMO in the industry is on the rise, and as a result, new TSMO-related technologies are rapidly emerging. With an increase in TSMO assets, there will be a surge in the demand for staff in operations. Therefore, it is imperative to devise a career growth and workforce development plan to equip the current and prospective workforce with the required skills.

Several examples could be incorporated in this plan. For instance, embedding TSMO Coordinators within the organization or creating a Transportation Operations Division can be a great start. Additionally, an entry-level engineer rotation program can be introduced to enhance skills and knowledge. Furthermore, updating existing position descriptions, creating more regional TSMO subject matter expert (SME) positions, and expanding growth opportunities in Traffic Signal System Operators and Transportation Technicians can lead to improved performance. Finally, developing transportation management center (TMC) operators into technicians can boost the overall TSMO workforce's effectiveness.

When to use this strategy

Workforce development takes time; therefore, it’s suggested that workforce development be implemented at the early stage of a state’s TSMO efforts.


  • Increased number of skilled professionals in regional TSMO operations
  • An accelerated learning curve for the TSMO coordinators
  • TSMO considerations in a wider variety of projects

What you need in order to implement

​​​​​​Policy needs:

  • Agreement on the goals of the organization regarding the regional TSMO demands and implementations

Coordination needs:

  • Coordination between internal organizational groups and agency partners to include human resources in the TSMO workforce development plan

Agency resources needs:

  • Agency leadership and policymakers who can champion new organizational arrangements.

About key characteristics

Location notes:

TSMO workforce development is relevant for any location where strategies may require cooperation and coordination within an organization or with other agencies and jurisdictions.

Cost notes:

Costs associated with the TSMO workforce development are medium as they relate to training, program establishments, and human resources changes.

Technology notes:

Technology needs associated with the TSMO workforce development are minimal since the activities are mainly around training, collaboration, and human resources changes.

Collaboration notes:

High levels of collaboration are necessary to develop strategies and policies for groups within organizations.